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Digital-Groove Machine DAW Frequently Asked Questions
Quick answers to the most common questions...
Why should I buy a
Digital-Groove Machine?
How quiet are your DAW's?
How can I pay for my Groove Machine?
What happens after I pay for my Groove Machine?
What do I get with my Groove Machine?
How long does it take
to build my Groove Machine?
What kind of warranty do I get with my Groove Machine?
Can I buy a turnkey system
complete with audio hardware and software?
Can I buy a monitor with my system?
Not finding what you are looking for, e-mail
us and we will respond ASAP.
Q. Why
should I buy a Digital-Groove Machine?
A. Quite
simply, because you will get the highest quality DAW money can buy, designed and
built for your specific needs - for a great price. Plus, we go out of our
way to support you to ensure that you can maximize productivity with your new
Groove Machine. You can get the details on what separates our products from
other manufacturers here.
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Q. How quiet are
your DAW's?
A. We understand the
critical listening environment of the control room can also be your tracking
room. In addition to keeping the noise floor low for monitoring, it is also
critical for recording. That's why all of the components in our Groove
Machines (power supplies, fans, hard drives) are all chosen for maximum
performance while providing an extremely low noise floor. Our machines are
usually in the 30-40 db/A-Weighted at 1 Meter. You can get the details here.
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Q. How can I pay for
my Groove Machine?
A. We currently accept
VISA, MasterCard and American Express as means of payment. We can only release product based upon a successful
transaction with one of the cards listed above in US funds. Our real-time
credit-card processing will give you secure, instantaneous payment processing.
You will also receive an e-mail receipt once the order is processed.
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Q. What happens after I pay for
my Groove Machine?
A. After
a successful payment process, you will receive an e-mail that contains specific
information that you can use to login to our Order
Status System to track your machines status from when we start to build it
to the moment it's shipped. When you login, you will see an order summary
page that details your purchases here at Digital Groove. Just click the order your interested in to get
it's status. We will also e-mail a status update to you as we complete your
Groove Machine.
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Q. What
do I get with my Groove Machine?
A. All of our machines come with a list of
standard equipment and it grows daily. So click
here to get a list of the current extras.
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Q.
How long does it take to build a machine for me?
A. Usually, orders are filled within 5-7
business following payment for a machine. Large orders (3 or more machines) can
take longer, but never longer than 14 business days. If a component that your
require is back-ordered from our supplier, we will notify you of the expected
arrival date of the component and the expected shipping date of your Groove Machine.
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Q.
What kind of warranty do I get with my Groove Machine?
A. All Groove Machines comes with a 30-day,
unlimited support (for software and configuration pertaining to items sold by
Digital-Groove) and a 1 year
limited warranty on all parts. Basically, all the internal components are
warranted by the manufacturer for a period of time (e.g. Hard Drives are usually
3 years). These warranties are in effect as if you built the machine yourself.
If during the first year of ownership (based on our ship date) you have a
failure that is the fault of hardware, we will replace the component at no cost
to you. Click here for details for full warranty
information.
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Q. Can I buy a
turnkey system complete with audio hardware and software?
A. Yes, we sell complete systems by all the leading brands of audio hardware
and software. Click here for a full list of Ready to Rock
Groove Machines. Our engineers have taken the time to evaluate and optimize
all configurations before we sell them. You will be making music the day you
receive the system.
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Q. Can I buy a monitor with
my Groove Machine?
A. Yes, we sell high quality VGA and Flat-Panel monitors that perfectly
match our systems. You can link there from the main page under the accessories
section or when checking out you may select for related products for monitors
and other necessary accessories for your Groove Machine.
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